Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website operated by AlGenuine Product Services (“AlGenuine”, “we”, “us”, “our”) at algenuineproducts.com, and any quotation, order or supply of equipment made through or following use of this website.

By accessing this website or submitting an enquiry, you agree to be bound by these Terms. If you do not agree, please do not use the website.

In accordance with Section 47 of Ghana's Electronic Transactions Act, 2008 (Act 772), we provide the following information about the supplier:

• Legal name: AlGenuine Product Services
• Registered address: Dansoman Roundabout, Off Liberty Stadium, Accra, Ghana
• Telephone: 0248 495136 / 0261 625599
• Email: algeniuine_productservice@yahoo.com
• Website: algenuineproducts.com

The website presents our range of professional equipment, including currency counting machines, safes and security equipment, power tools, business equipment and accessories.

Product images, diagrams and descriptions are provided for illustrative and informational purposes and may be updated from time to time. Specifications published on the website reflect the information supplied to us by manufacturers or observed on the equipment; they are not a warranty of any particular performance characteristic. Final specifications are confirmed on the quotation issued to you.

This website is an enquiry and information platform. It is not an online shop and does not process payment for goods. All purchases are transacted pursuant to a written quotation accepted by you.

Quotations are valid for [QUOTATION VALIDITY PERIOD] days from the date of issue unless otherwise stated. Prices are quoted in Ghanaian Cedis (GHS) unless otherwise stated, and include applicable statutory taxes unless explicitly indicated. Delivery, installation and any ancillary services are quoted separately where applicable.

An order is only binding on us once we have issued a written acceptance and received the agreed payment (or deposit). Payment methods and terms are specified on each quotation.

We reserve the right to decline any order where the product is no longer available, where pricing information is incorrect due to manifest error, or where we are unable to verify the customer's details.

Delivery timelines are estimates only and are confirmed in the quotation. Risk in the goods passes to the customer on delivery, or on collection where the customer arranges their own transport.

You are responsible for inspecting the goods on delivery and notifying us in writing of any visible damage or shortage within [INSPECTION PERIOD] days.

We aim to supply equipment that meets your expectations. Our returns and refund policy is as follows:

• Damaged or defective goods — where goods arrive damaged or are defective on delivery, please notify us in writing within [INSPECTION PERIOD] days so we can arrange repair, replacement or refund in accordance with applicable manufacturer warranty and Ghanaian law.
• Incorrect goods — where goods supplied do not match the quotation, please notify us within the same period.
• Change of mind — because we supply professional and industrial equipment, goods that have been used, installed or configured may not be returnable. Any return of unused goods is at our discretion and subject to a restocking fee. [CONFIRM RESTOCKING POLICY WITH CLIENT]

Nothing in this section affects any statutory rights you may have under Ghanaian law.

Equipment is supplied with the warranty provided by the original manufacturer, where applicable. Warranty terms, coverage and duration vary by product and are stated on the quotation or in the product documentation supplied with the goods.

Warranty does not cover damage caused by misuse, unauthorised repair, neglect, improper installation or normal wear and tear. [CONFIRM ANY AlGenuine-SPECIFIC WARRANTY TERMS WITH CLIENT]

You agree not to:

• Use the website for any unlawful purpose or in breach of any applicable law;
• Attempt to gain unauthorised access to the website, its servers or any connected systems;
• Introduce viruses, malware or other harmful material;
• Scrape, copy or republish substantial portions of the website without our written consent;
• Interfere with the operation of the website or its security features.

All content on this website — including text, design, layout, product photography, diagrams, and the AlGenuine name and logo — is owned by or licensed to AlGenuine Product Services and is protected by applicable intellectual property laws.

Third-party trademarks (including manufacturer brand names referenced on this site) are the property of their respective owners.

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special or consequential losses arising out of or in connection with your use of this website, including without limitation loss of profit, loss of business, or loss of data.

Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.

Our handling of personal data is described in our Privacy Policy. Our use of cookies is described in our Cookie Policy.

We may update these Terms from time to time. The version number and “last updated” date at the top of this page indicate the latest revision. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Republic of Ghana. The courts of Ghana have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer protection provisions applicable in your place of residence.

Before initiating formal proceedings, we encourage you to contact us at algeniuine_productservice@yahoo.com so we can attempt to resolve the matter amicably.

For questions about these Terms, please contact AlGenuine Product Services at algeniuine_productservice@yahoo.com or 0248 495136.